How can we help you?

You will receive an email confirmation as soon as your order has been placed successfully.

If you have not received it yet, please check your spam or junk folder first. If you still cannot find the confirmation email, contact us and we will assist you further.

If you would like to cancel your order, you may do so within 14 days from the date your order was placed, in accordance with our Returns & Refunds Policy.

For full details, please review our Returns & Refunds Policy or contact us for assistance.

You can change your address by going to My Account → Addresses and selecting Edit.

Please note that delivery addresses cannot be changed after an order has already been placed.

If an order has already been shipped, the address can only be updated if the parcel is returned back to us. Once returned, we may reship it to the correct address. Please note that additional shipping fees will apply for reshipments.

Yes. Your information is used only to process and ship your order and is handled in accordance with our Privacy Policy.

Our products are legal in the Netherlands and are supplied with third-party Certificates of Analysis where applicable.

However, laws and import regulations vary by country and may also differ per product. It is the customer’s responsibility to verify whether a product is permitted under their own local laws before placing an order.

Canna Health Amsterdam cannot be held responsible for customs issues, import restrictions, seizures, or legal issues arising in the destination country.

All orders are packed discreetly. There are no visible logos or branded labels on the outside of the packaging.